3 posts tagged “intuit”
Due to system overloads at Intuit, some TurboTax customers may have pulled out a bit more hair than usual filing their tax returns on Tuesday night. However, this is one case where the company is making good with customers. To wit, a JQ on Technology reader forwarded this Intuit missive:
Dear TurboTax Customer,
We want to let you know that Intuit will be refunding any TurboTax credit card charges that were charged to your credit or debit card between 3 p.m. PDT Tuesday, April 17 and 4 a.m. PDT Wednesday, April 18.
We deeply regret the frustration and anxiety you may have experienced trying to e-file your return on April 17.
We worked closely with the IRS to allow taxpayers who were affected by the delay to file their returns until midnight tonight, Thursday, April 19, without penalty. Intuit will also pay any other penalties that customers incur as a result of the delay, although none are anticipated.
We will be contacting you early next week with additional details about this refund. We value your business and appreciate your patience.
Sincerely,
TurboTax Customer Advocacy
Intuit, Inc.
Now there's a company that's got the right attitude and deserves to be the market leader.
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The IRS has confirmed that it will not penalize people who missed the midnight deadline due to delays in the online TurboTax service. Intuit's servers were processing scores of returns every second, according to the company, but experienced delays of several hours for many customers, which meant many missed the midnight point of no return.
The agency also took the opportunity to remind citizens that if they haven't filed yet, they should still do so. In other words, it's never too late, and that dog-ate-my-server excuse isn't going to cut it.
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In the wake of Tuesday's last-minute tax filings, the folks at TurboTax report that there have been delays in processing electronic filings through their service. In other words, some customers who filed online using TurboTax on Tuesday may not have made the IRS deadline.
If you are expecting a refund and used the service, there's no cause for concern (other than the extra day or two it may take for you to receive a check). However, those who owe money may or may not incur additional penalties. So far, a conclusive word on whether or not the IRS will forgive the short delays due to Intuit's swamped servers has not been announced.
In the meantime, if you haven't filed yet, you still should fill out the forms and get them in. To check out how to do it online, see Online Tax Preparation.
By the way, just so I can say I told you so, I told you so (on TV, no less).
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